Privacy Policy - Elisiom

1. Introduction

Igor Kirnosov s.p. ("we," "our," or "us") operates Elisiom (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Subscribe to our services
Contact us for support
Participate in surveys or promotions

This may include: name, email address, payment information, and any other information you choose to provide.

Usage Information

We automatically collect certain information about your use of our Service, including:

API request logs and metrics
Error logs and performance data
Workspace and billing-related actions needed to operate the Service

Workspace Data

We store and process the documents, metadata, search configuration, workspace settings, and question-answering context you submit to our Service. This data is used to provide document indexing, semantic search, API access, and AI-generated answers over your workspace content.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Service
Process transactions and send related information
Send administrative information, including security updates
Respond to customer service requests
Improve our Service and develop new features
Monitor usage and analyze trends
Detect and prevent fraud or abuse
Comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who help us operate our Service, such as hosting providers, infrastructure vendors, and payment processors. These providers are contractually obligated to protect your information where applicable.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Monitoring and logging of system activities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

Account information is retained while your account is active
Workspace documents and related metadata are retained until removed by you or deleted with the workspace
Payment information is retained as required by law and payment processors

When you delete your account, we will delete your personal information immediately, except where retention is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain types of processing
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at support@elisiom.com. We will respond to your request within 30 days.

8. Analytics and Tracking Technologies

We are committed to protecting your privacy and do not use cookies for tracking purposes. At this time, we do not run website analytics for user tracking:

No Website Analytics: We do not currently run analytics scripts to profile or track website visitors
Essential Cookies Only: We only use strictly necessary cookies required for authentication and service functionality
No Cross-Site Tracking: We do not track users across other websites or services

Essential Cookies: The only cookies we use are essential for the operation of our Service, such as authentication tokens to keep you logged in. These are necessary for the Service to function properly.

Operational Data: We may still record application logs, API usage, billing events, and error reports needed to secure, maintain, and troubleshoot the Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any information.

We use the following third-party services that may collect information:

Authentication services (Clerk)
Hosting and infrastructure providers
Database services (Convex)
Payment processing (Polar)
API key management (Unkey)
Search infrastructure (Upstash Search)
AI inference providers (OpenRouter and model providers routed through it)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: support@elisiom.com